Frequently Ask Questions


1.) How to buy from us?

  • Just visit our product pages (light usage, normal usage, heavy usage)
  • Choose your favorite color!
  • Proceed to check out from your shopping cart.
  • Fill up your delivery details and just proceed for payment (Cash Deposit or Paypal/CreditCard)

You should be receiving your powerbank within the next 3 working days upon completion of your order payment.

as for payment method, please click here
2.) How long is the warranty period?
All genuine PINENG Powerbank comes with original 1 year warranty. To understand more, please visit our ‘Warranty Policy’.


3.) How long does it take to recharge PINENG Powerbank?
6-8 hours to fully recharge for light usage range.
8-10 hours to fully recharge for light usage range.
10-14 hours to fully recharge for light usage range.

(First time recharge will usually take longer time)

4.) How to seek for technical support and warranty claim?

Just get in touch with our 24hours customer service team:

  • Wei Siang – 0123516640

Or drop us an email at:

  • info()pinengmalaysia.com
    *please replace the bracket () with @ for our email address



5.) How long can PINENG Powerbank be kept unused?
The battery in PINENG Powerbank can last more than 2weeks unused. But the actual capacity will drop to approximately 50-70% due to energy loss in the powerbank, depends on how long you kept your PINENG Powerbank unused.